Click User information and then Email aliases.Īn alias is free.Click the user’s name to open their account page.
If you need help, see Find a user account.
Find add-ons and apps to match your processġ.Escalate automatically with forwarding filters.Reach out directly through chat and phone.Speed up your work by knowing the shortcuts.Collaborate (a bit) better through delegation.Group important clients in Gmail by sender.Keep track of requests via tasks and to do lists.Manage priorities more easily with “stars”.Organize with categories vs labels and filters.Create a dedicated support account email.How to organize Gmail for customer support It’s also not ideal for expanding companies that are always onboarding new support employees to keep pace with growth.īut, for solo businesses, or if you have maybe two people in your company who handle all support requests, Gmail for customer support can be a very good option. Gmail is not ideal for teams of customer support agents.
Here’s a simple criteria: When one person runs support in your business, Gmail is all you need.īelow you’ll find several collaboration strategies for how to organize Gmail accounts for support, but understand that they’re all workarounds. If you’d like to download everything as a complete guide, you can grab the whole thing right here When is Gmail the right choice for customer support? This post covers 10 best practices and step-by-step instructions for each one. So, do you need a customer support system? Or is Gmail enough? And if it is, how do you get the most out of it? How to organize Gmail for customer support Why? Because if you’re strictly looking for email functionality, it doesn’t get better than Gmail.įor support, the trick is knowing when you’ve outgrown it, before your customers start suffering. (What’s more, plenty of small businesses we talk to don’t actually need customer support software.) In fact, a lot of customers who come to Groove were using Gmail for customer support in the past. Here’s something you might not expect a customer support platform to say outright: You can do pretty well using Gmail for customer support.