In the final step of this article, we’ll help you find your best repair option. If your iPad isn’t recognized by iTunes or Finder at all, there’s either a problem with your charging cable (which we helped you troubleshoot earlier in the article), or your iPad has a hardware issue. If the second hard reset doesn’t work, move onto the next step where I’ll discuss your repair options. If your iPad is being recognized by iTunes or Finder, try performing another hard reset while its plugged into the computer. In the event that your iPad has a major hardware problem, you don’t want to run the risk of losing all of your important information. If your charging cable is fine, plug your iPad into your computer. Check out our article on cables that aren’t MFi-certified to learn more. If your iPad says “This Accessory May Not Be Supported” when you plug in your charging cable, the cable probably isn’t MFi-certfied, which can cause damage to your iPad. If you need a new charging cable, check out the ones in our Storefront on Amazon.ĭoes Your iPad Say “This Accessory May Not Be Supported”?
If you can, try borrowing a cable from a friend and see if your iPad will turn back on. Charging cables are susceptible to fraying, so closely inspect both ends of your cable for any abnormalities. If your iPad died and isn’t turning back on, it’s possible that there’s a problem with your charging cable.
Make sure to also try all the USB ports on your computer, just in case one isn’t working properly. Generally speaking, your computer is the most reliable charging option. Try using multiple different chargers and see if your iPad begins to turn back on. Sometimes iPad’s won’t charge and turn back on depending on the charger you plug it into. There have been documented examples of iPads charging when plugged into a computer, but not a wall charger.
Note: Your iPad needs to be connected to Wi-Fi in order to back up to iCloud. A status bar will appear telling you how much time is remaining until the backup is complete.You’ll know the switch is on when it’s green. Tap on your name at the top of the screen.Click the circle next to This computer under Backups.Click on the iPad icon in the upper left-hand corner of iTunes.Connect your iPad to your computer using a charging cable.If you have a PC or a Mac running macOS Mojave 10.14 or older, you’ll use iTunes to back up your iPad. Click the circle next to Back up all of the data on your iPad to this Mac.Connect your iPad to your Mac using a charging cable.If you have a Mac running macOS Catalina 10.15 or newer, you’ll back up your iPad using Finder. The program you use to back up your iPad to your computer depends on the type of computer you have and what software it’s running. You can back up your iPad using your computer or iCloud. I’ll show you how to address a deeper software problem by Resetting All Settings or putting your iPad in DFU mode, if necessary. It’s a good idea to back up your iPad immediately. This will save a copy of everything on your iPad, including your photos, videos, and contacts.Īfter backing up your iPad, skip down to the Advanced Software Troubleshooting Steps section of this article. A hard reset is almost always a temporary solution to a software crash because you haven’t actually fixed what caused the problem in the first place. If your iPad turned on after you performed the hard reset, you’ve identified that a software crash was causing the problem. Note: Sometimes you have to press and hold both buttons (iPads with a Home button) or the Top button (iPads without a Home button) for 20 – 30 seconds before the Apple logo will appear. If your iPad doesn’t have a Home button, quickly press and release the volume up button, quickly press and release the volume down button, then press and hold the Top button until the Apple logo appears on the screen. Your iPad will turn back on shortly after! Simultaneously press and hold the Home button and the power button until you see Apple’s logo appear directly on the center of the screen. Hard resetting your iPad will force it to quickly turn off and back on.